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About Us

We are a friendly, modern Practice aiming to provide a caring and professional service, working in partnership with our patients to offer the best possible healthcare.

Pembroke Road Surgery

We value continuity and confidentiality and have a well-established reputation in the local community. Founded over 50 years ago, we are an up-to-date family Practice with a skilled team providing a range of first-class medical services.

We are also a teaching practice with a strong commitment to research and we are always looking to improve services for our patients’ benefit.

Pembroke Road Surgery is part of the Healthwest Primary Care Network

Our Services

We also have an active Patient Participation Group. They help us to offer patients the right services. If you are interested in joining, just let us know.

Most of all, we are here to help. If you think we could do something better, please let us know . And if you think we are already doing something well, please tell us . It's always nice to hear.

Image of woman sitting in wheelchair at computer screen

Accessibility Needs

We want to get better at communicating with our patients and ensure you can read and understand the information we send you.

If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

Accessibility

Disability Access

Meet our Team

We have 7 GP Partners, 5 Salaried GPs and a team of Practice Nurses and Healthcare Assistants

The Reception Team look after patients, their appointments, prescriptions and all the stuff that flies around, whilst our Admin Team look after the massive amount of administration involved in running a busy, practice.

SEE OUR TEAMS PAGE

See Our Reviews

We encourage our patients to let us know about their positive experiences at our practice. If you'd like to leave a review, please do so on the NHS website

You can see what other patients have said about us here

Alternatively, if you've had a bad experience we'd also like to know. Please contact us and let us know how we can improve.

Practice Information

Parking

Subject to Residents’ Parking zone – 30 minutes’ Free Parking.

Disabled Access

At the rear of the building you will find a wheelchair and pushchair access ramp. To gain access please press the buzzer at the back door. For ease of access this door is power assisted.
We have a designated wheelchair access toilet facility opposite Reception.
We also have a lift which enables patients to get to the lower and upper floors of the building.

Public Transport

The number 8 bus stop directly outside the Practice. Other bus stops are located within a short walk on Whiteladies Road. Please see the FirstBus website for more details and timetables.

Facilities

There are also baby-changing facilities available.

Bicycle Parking

For those who wish to cycle to the Practice, bike racks are provided to the front of the building. Please use a bicycle lock as the Practice is unable to take any responsibility for the cycles.

GP Patient Survey

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.

SEE OUR RESULTS

Our overall CQC Rating was: GOOD

The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.

SEE THE FULL REPORT