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Appointments
Please only attend the surgery if you have a pre-booked appointment.
Check Your Condition First
Many conditions can be dealt with without the need to see your GP.
You can try a local pharmacy for advice about a range of conditions and we also have lots of self help information. Please try this advice before contacting the Practice.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself - for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent appointments for today (Monday to Friday)
If you have an urgent medical problem and need to be seen on the same day, please phone the Practice on 0117 973 3790.
The Receptionist will find you an appropriate appointment or arrange a telephone call with a member of the Clinical Team. After this time, the Duty Doctor will call you back to assess the urgency of your request, and decide with you if you need to be seen. We have found that many simple cases can be dealt with over the phone.
We run urgent same day surgeries each weekday for problems that will not wait until the next routine appointment.
Our Nurse Practitioners run clinics that provide rapid assessment and treatment of minor illness, injuries and urgent care and are primarily for patients who need to be assessed for a condition urgently on that day. You will be offered a 10 minute appointment slot but due to the nature of the clinic you may have to wait to be seen.
We would politely request that you telephone us first before coming to the Practice as we cannot guarantee that a Doctor will be on the premises, and you may have a long wait.
Book a routine appointment
Complete a simple form about your problem or request, your GPs decide on the best treatment for you and respond with advice, a prescription or an appointment.
Request Test Results
You usually don't need to book an appointment to get your test results.
Home Visits
If you feel you have a medical emergency then please call 999. We are not an emergency service and cannot visit in an emergency situation as our clinicians maybe seeing patients and unable to respond in time.
These are available for patients who are housebound because of illness or disability, and requests should be made between 8.30am and 11am to allow sufficient time for the clinicians to travel after the morning clinic.
The clinician may telephone for more information and may request that you attend the surgery if that is deemed more appropriate. Lack of transport is not a reason to request a home visit.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
Sickness Certificate
If you are off work for 7 days or less, you do not need to give your employer a fit note or other proof of sickness from a medical professional.
Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or you can download it from the HMRC website.
You must give your employer a doctor’s ‘fit note’ (sometimes called a ‘sick note’) if you’ve been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Change or Cancel an Appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
To cancel your appointment:
- Phone us on 0117 973 3790
- Use your NHS account (through the NHS website or NHS App)
Out of Hours
Enhanced Access
Working within our current staffing capacity, we are doing our best to ensure that you have access to additional appointments outside of these hours. As a result, you may be offered an early morning or evening appointment. If this is something you would prefer, please ask about availability when booking an appointment.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself - for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it's not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.