You and Your General Practice - A NHS Guide

We know that getting the right help from your GP practice can sometimes feel a little confusing. That’s why we wanted to share a new guide from the NHS called ‘You and Your General Practice’.

This guide is a great way to understand what you can expect from us and how you can get the most from the NHS. It has lots of helpful information, including:

• When and how you can contact your general practice.
• What happens when you contact your practice to request an appointment.
• What if the practice is closed.
• How to give feedback or raise concerns.

This guide explains how things work in a clear and simple way, using everyday language. It’s a great resource, full of useful tips for all NHS patients.

Find out more about You and Your General Practice.

Translated versions.

Published: Sep 29, 2025