Ways to Order a Prescription

Please read the options below on how you can order your prescription.

CORONAVIRUS ALERT: In order to limit the spread of the Covid-19 infection we are advising all patients to avoid coming directly into the surgery. All prescriptions are now being sent directly to a nominated pharmacy.

Please do not collection your prescription from the surgery. We will no longer accept prescription requests on the phone of in person at the surgery. The surgery will not issue prescriptions for Paracetamol.

If you do not have a nominated pharmacy please indicate your preferred pharmacy when making a request for medication.

Please allow 7 working days before collecting your prescription from your nominated pharmacy.

Local pharmacy opening hours are slightly different than normal at the moment.  Please check using this link before you leave home to avoid an unnecessary journey - https://www.nhs.uk/service-search/find-a-pharmacy

1.   

NEW REGISTRATIONS ARE CLOSED UNTIL FURTHER NOTICE.

If you do not have an existing online access account please follow step below to order your medication via our email address.

ORDER REPEAT PRESCRIPTION

2. EMAIL

If you do not have a Patient Access account or would like to request medications that are not on your repeat prescription, please email your requests to bnssg.scripts.pembrokeroadsurgery@nhs.net

All email requests must include your FULL NAME, DATE OF BIRTH, NOMINATED PHARMACY, FULL DETAILS OF REQUESTED ITEMS (name, dosage, quantity etc.)  

Please only order medication when it is due.  The Practice is unable to issue medication for stockpiling, in line with current guidance, we will only be issuing 2 or 3 month supplies of prescription medication, depending on clinical indication. Please do not request your prescriptions early; they will not be issued.

Please allow 7 working days before collecting your prescription from the pharmacy.  

The surgery will not issue prescriptions for Paracetamol.

This e-mail service is only for prescription requests and associated queries. We will not respond to general and clinical queries.

 

Help Us to Help You

  • Please only order what you need.
  • Please order all your repeat items once in one go and not scattered over the month. This saves your time and ours.
  • Please tell us if the quantity of some of your medicines are out of sync with the rest so we can synchronise them.
  • Please tell us when you stop medication so we can remove it from your repeat prescription.
  • Please tell us if you are taking a different dose to that stated so as we can amend it.
 

Medication Reviews

Patients on repeat medication will have their medication reviewed at least once a year and may be asked to make an appointment with the GP or Practice Nurse.  If you need to make an appointment notification should appear on your repeat slip.  Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Please allow three full working days for regular prescriptions to be processed and remember to take weekends and bank holidays into account. Patients requesting acute items (those not on regular repeat) may have to wait longer. Patients using the postal service should allow longer. 

You can arrange to have your medication delivered to your home by your local chemist. Please ask your pharmacist about this service.

Run out of your Medicines?

Community pharmacies are your first call for emergency prescriptions

If you run out of a prescribed medicine outside your GPs opening hours and need medication urgently, community pharmacies can get you an emergency supply quickly, even if you’re away from home. Please avoid using A&E to obtain medicines that you have run out of. Our A&E departments are intended for life threatening emergencies only.

Please click here for further information on community pharmacies.

 

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). 

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

 

NHS Charges

From 1 April 2017, the charges are:

  • current prescription charge – £8.60 per item (£17.20 per pair of elastic hosiery)
  • three-month PPC – £29.10; this will save you money if you need more than three prescribed items in three months 
  • 12-month PPC – £104.00; this will save you money if you need more than 12 prescribed items in a year

PPCs are available by 10 monthly direct debit installment payments. The certificates allow anyone to obtain all the prescriptions they need for £2 a week. 

Find out more about the prescription prepayment certificate.

If you need to access the services below, the medicines you're prescribed are free:

There is further information about prescription exemptions and fees on the NHS website.